The Ontario Business Improvement Area Association (OBIAA) has developed a free handbook designed to inspire businesses to become more accessible and inclusive. This easy-to-read publication features practical and no-cost or low-cost solutions. It covers the following topics:

• Accessibility Matters

• Frequently Asked Questions

• Heritage and Second Floor Businesses

• Customer Service

• Space Layout and Design

• Information and Communications

• Lighting

The handbook includes an accessibility checklist that groups accessibility features into no-cost, low-cost and medium-cost categories. A number of helpful resources are also included at the end of the handbook.

To view this publication, click here.