What’s New: Disability Inclusion Means Action

“Disability inclusion means intentionally cultivating environments where all can flourish. It means taking action to make change happen. It means including disabled consumers.”

 This insight is featured in the blog titled Disability Inclusion Means Action posted on forbes.com. The author Caroline Casey suggests that engaging people with disabilities in the process to develop and launch services or products is critical for success. Casey showcases several brands that have been successful in their efforts to create a more accessible and inclusive customer experience. 

This blog concludes with a compelling message…” By actively listening to people with lived experience at every stage of the process, from development and design to marketing and distribution, businesses position themselves to serve their consumers better from a place of real understanding.”

Casey reminds leaders that now is the time to transition from stated values to real action that makes a difference and is applauded by people with disabilities. 

As we start a new year take a few minutes and read this blog and then lead the way by taking one step to actually create a more accessible and inclusive customer experience. 

To read this blog, click here.